Helpdesk Technician

Primary Health Medical Group • Garden City, ID

2d • Onsite

About The Position

Great opportunity for someone starting their career as an IT professional or those looking to continue and strengthen their career! You bring energy, knowledge, and drive to your work as a Helpdesk Technician. You are curious. You look to grow your skill set. You provide support for end users company-wide. You're great at what you do, but you want to be a part of something greater. Because while you believe in the strength of the individual, you know the power of the team is invincible. Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families. Benefits are one of the ways we support and encourage the health and well-being of you and your family. But health is more than just physical. We also promote a positive work-life balance and offer flexible scheduling options. We provide a comprehensive benefits package available to most employees, which includes: Medical coverage with a broad range of plans to offer more personalized coverage Dental coverage with two plan options Voluntary vision insurance Life, disability, and long-term care insurances 401(k) with an employer match Employee Assistance Program (EAP) available to all employees and their dependents at no cost Generous paid time off (based on position hours) Bonus opportunities. Together we'll align our mission, service standards, workplace, and careers. We will flourish with teamwork, celebrate our company culture, and encourage an atmosphere of positivity and fun. We will strive to be the medical provider of choice, offering continuity of care and expanding to meet the needs of a growing community. We will do this together as a team with integrity and respect for our patients and each other.

Requirements

• High School Diploma
• IS/IT degree, certification, or equivalent experience
• Excellent customer service skills
• Idaho Driver's License and proof of insurance

Nice To Haves

• A+, Network+, Microsoft Fundamentals certifications, or comparable skills highly desired
• Recommended vaccines to include annual Influenza, TDaP, MMR, Varicella, and TB

Responsibilities

• Support end users on a variety of issues
• Identify, research, and resolve technical problems
• Respond to telephone calls, emails, ticket system, and personnel requests for technical support
• Document, track, and monitor problems to ensure timely resolutions
• Resolve issues related to desktop computing, printing, and basic wired/wireless network
• Collaborate with internal team members and other technical staff to identify support trends and resolve underlying issues
• Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
• Assist Network Administrators with the inventory and lifecycle management of the desktop environment
• Effectively manage time to ensure work is done efficiently and accurately with limited or no supervision
• Maintain performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
• Have availability to take rotating on-call shifts (evenings and weekends)

Benefits

• Medical coverage with a broad range of plans to offer more personalized coverage
• Dental coverage with two plan options
• Voluntary vision insurance
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Employee Assistance Program (EAP) available to all employees and their dependents at no cost
• Generous paid time off (based on position hours)
• Bonus opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED