Helpdesk Technician

Milford Public Schools • Milford, CT

4d • Onsite

About The Position

Helpdesk Technician needed for the Milford Public Schools. The person in this position will be part of a team that provides support for hardware, software and networking to all fourteen of our K-12 schools and central office.

Requirements

• Minimum of two years technical support experience with troubleshooting computer hardware, software or network connectivity issues.
• Must be able to perform software/hardware upgrades, repairs and installs.
• Should be extremely comfortable taking apart computers, swapping parts, etc.
• Must be able to utilize advanced operating system tools such as regedit, command prompt, etc.
• Must be familiar with remote support tools.
• Must be able to apply general troubleshooting skills to specialized educational software.
• Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
• Must have a valid Connecticut driver's license and reliable vehicle.

Nice To Haves

• A+, Network+, Microsoft Certified Professional (MCP), Google certifications a plus.
• Six month probationary period expected.

Responsibilities

• Repair/troubleshoot Chromebooks with a strong focus on replacing hardware components such as keyboards, screens and other parts.
• Software/hardware installation, troubleshooting, repairs and upgrades for PC, Mac, iPads, Chromebooks.
• Supporting/installing/troubleshooting/repairing peripherals such as interactive viewboards, printers, networked copiers, VOIP phones, document cameras, etc.
• Troubleshooting and configuring wired/wireless networking.
• Providing support to staff, students and parents in-person, remotely, and on the phone.
• Contacting vendors to resolve software/hardware issues.
• Other responsibilities assigned by Digital Services Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed