Helpdesk Technician

RainFocus • Orem, UT

5d

About The Position

RainFocus, one of the most innovative software companies, is in search of an exceptional Helpdesk Technician. We are seeking a skilled and customer-oriented Helpdesk Technician to join our dynamic IT team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you! About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

Requirements

• US Citizen/Authorized to work in the US
• 1 - 5 years’ relevant experience from any field, such as (but not limited to):
• Proven experience as a Helpdesk Technician or in a similar role
• Strong knowledge of Microsoft Windows and Office applications
• Proficient in supporting and troubleshooting Apple MacOS environments.
• Proficiency in modern device management principles, including automated device enrollment, configuration policy enforcement, and application deployment for both MacOS and Windows environments.
• Familiarity with troubleshooting hardware, software, and network issues
• Excellent customer service and communication skills
• Ability to work independently and collaboratively in a team environment
• Detail-oriented and organized with effective problem-solving skills

Nice To Haves

• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
• Work comfortably in an environment that often involves highly confidential information and be able to keep such information confidential
• Work well with cross-functional teams
• Empower people to live and work securely
• A “putting people first” attitude
• Self-motivated / Proactive
• Team-player
• Good communicator
• Reliable / Dependable
• Desire to learn & be mentored

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
• Assist in the development and maintenance of IT documentation and knowledge base
• Conduct user training sessions on various IT tools and applications
• Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure

Benefits

• competitive salaries
• competitive benefits
• 401k
• generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed