Helpdesk Technician

Giga Energy • Houston, TX

39d • Onsite

About The Position

We’re a fast-moving startup looking for someone who’s hungry to learn, thrives in ambiguity, and wants to build instead of maintain. As our Entry-Level Helpdesk Technician, you’ll be the go-to problem solver for all things technical—helping teammates stay productive while shaping the foundations of our IT systems as we scale. If you want hands-on experience across hardware, software, security, onboarding, and automation, this is the place.

Requirements

• A builder mindset: scrappy, resourceful, solution-first
• Strong communication skills; able to help non-technical teammates
• Basic understanding of operating systems (macOS or Windows preferred)
• Familiarity with common startup tools (Google Workspace, Slack)
• Curiosity about IT, automation, and scaling processes
• Comfort working in a fast-paced, constantly changing environment
• A sense of ownership—you don’t wait to be told what to do

Nice To Haves

• Experience with scripting, MDM tools, or CompTIA/Google IT Support certs

Responsibilities

• Own the first line of technical support—Slack, tickets, walk-ups, you name it
• Troubleshoot and resolve hardware, software, and connectivity issues quickly
• Set up accounts, access, and devices for new hires (startup = lots of onboarding!)
• Set up, support, and maintain conference room technology, including audio/video equipment for team meetings, virtual events, and company-wide gatherings. Ensure smooth execution by being available before and during key meetings for troubleshooting and technical support.
• Help build lightweight processes: simple documentation, checklists, and how-tos
• Configure and deploy laptops, monitors, and accessories as we grow
• Support SaaS apps (Google Workspace, Notion, Slack, etc.)
• Identify recurring issues and propose ways to automate or eliminate them
• Jump in on special projects—office moves, tool rollouts, new system testing
• Escalate complex issues when needed but aim to solve as much as you can directly
• Keep inventory clean, organized, and ready for the next hire

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees