Helpdesk Technician

The Southern Baptist Theological Seminary • Louisville, KY

2d • Onsite

About The Position

The Helpdesk Technician is responsible for troubleshooting, installing, and maintaining technology equipment such as computers, printers, and projectors. This position will also provide software support to faculty, staff, and students, particularly focusing on in person assistance.

Requirements

• experience solving technical issues with computers, printers, projectors, and software issues on Windows and macOS operating systems

Nice To Haves

• Recognized industry certifications (A+, Network+, Security+)

Responsibilities

• Provide Tier 1 technical support for the Seminary’s faculty, staff, and students
• Set up, deploy, and repair faculty and staff workstations and laptops
• Troubleshoot in-class technical issues
• Facilitate, edit, and publish weekly recordings of select classes
• Run, terminate, trace, and test network cabling
• Assist Helpdesk Specialist with regular testing of technology infrastructure
• Perform other duties assigned by supervisor

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed