Helpdesk Technician

Renfro Brands • Winston-Salem, NC

9h • Onsite

About The Position

As a Helpdesk Technician, you will be the first point of contact for employees seeking technical assistance. You will provide support, assist with troubleshooting, and help maintain the organization's IT systems. This role is a great opportunity to develop your technical skills and gain valuable experience in IT support.

Requirements

• Excellent attention to detail, time management skills and meeting deadlines
• Positive attitude and ability to handle highly confidential information
• Ability to reflect positive attitude and disciplined work ethic
• Ability to work in a team
• Ability to work independently
• High energy level
• Strong interpersonal skills
• Demonstrated experience in being a self-starter
• Ability to deal with internal/external customers with enthusiasm and professionalism
• Strong verbal, written and interpersonal communication skills are essential
• Must possess confidence, good judgement, energy and the right personality to work in a challenging environment.
• High school diploma or equivalent; a degree or certificate in IT, Computer Science, or a related field is a plus.
• Previous experience in a customer service or technical support role is beneficial.
• Basic understanding of computer hardware, operating systems (Windows, MacOS), and software applications.
• Familiarity with Microsoft Office Suite, common desktop applications, and basic networking.
• Knowledge of IT ticketing systems and remote desktop tools is a plus.
• A+ certification or other relevant IT certifications (CompTIA, Microsoft) are highly desirable.
• Ability to lift and move computer equipment when necessary.

Responsibilities

• Respond to helpdesk tickets, phone calls, or emails and provide technical support to end-users.
• Diagnose, troubleshoot, and resolve hardware, software, or network issues.
• Install, configure, and maintain hardware and software applications.
• Assist with setting up and supporting user accounts, passwords, and permissions.
• Support end-users with basic network connectivity issues (Wi-Fi, VPN, printers, etc.).
• Escalate unresolved technical issues to higher-level support when necessary.
• Participate in regular system updates, backups, and security measures.
• Provide excellent customer service and ensure timely resolution of issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees