Helpdesk Technician

Cannon Corp•San Luis Obispo, CA

just now•Onsite

About The Position

You’ll Come for a Job…But You’ll Stay for an Exciting Career!Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Helpdesk Technician in SAN LUIS OBISPO. San Luis Obispo is on the beautiful central coast of California, has temperate weather, scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. HELPDESK TECHNICIAN JOB SUMMARY Reporting to the IS Manager, the Helpdesk Technician provides first-line technical support to Cannon employees across multiple offices and remote locations. This role handles day-to-day end user issues, maintains accurate documentation, and ensures timely resolution or escalation of support requests. The ideal candidate must be friendly and communicates clearly, follows defined procedures, and can troubleshoot common IT issues swiftly in a fast-paced environment. This is an on-site position, does not have the flexibility to work remotely, and work hours are 8:00am - 5:00pm.

Requirements

Work in-office, 40 hours per week, between 8:00am - 5:00pm.
College degree, professional certification, or equivalent hands-on experience.
Minimum 1–2 years’ experience providing end user technical support and hands on hardware and software systems experience, including troubleshooting and support.
Experience working with ticketing systems and remote monitoring/management tools.
Experience supporting users in a Windows environment.
Strong working knowledge of Microsoft 365 products and basic admin functions.
Familiarity with VPN access and remote user support.
Ability to work independently and follow documented processes.
Strong troubleshooting, communication, and customer service skills.
Ability to handle time-sensitive issues calmly and effectively.
Ability to explain technical concepts in clear, simple terms.
Basic understanding of Windows updates and KB articles.

Nice To Haves

Experience with the Kaseya IT stack, including Autotask, Datto RMM, and IT Glue.
Familiarity with endpoint security tools such as RocketCyber or CrowdStrike.
Experience with PowerShell.
Exposure to VMware environments.
Experience supporting Kyocera printers or similar enterprise printing systems.

Responsibilities

Provides frontline technical support to end users through the helpdesk ticketing system, ensuring timely response and resolution.
Troubleshoots and resolves common hardware, software, access, and connectivity issues in a Windows-based environment.
Supports Microsoft 365 services including Outlook, Teams, OneDrive, and user account access.
Assists with user onboarding and offboarding tasks following documented procedures.
Monitors and updates tickets with clear, accurate documentation of actions taken and outcomes.
Performs network and VPN troubleshooting and escalates issues when required.
Supports endpoint monitoring and updates using remote management tools.
Follows and contributes to standard operating procedures and process improvements.
Works occasional nights or weekends as required for maintenance or incidents.
Performs other duties as assigned.