Helpdesk Technician

James G. Davis Construction (DAVIS) • Rockville, MD

1d • $27 - $35

About The Position

At DAVIS, we're redefining the way people experience construction by building success for all. The Helpdesk Technician is the primary initial point of contact for end user support for employees located at DAVIS’ main office and jobsite locations. The primary duties will include providing customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile. Essential Duties + Responsibilities Perform responsibilities with excellence in service, integrity and building relationships as exemplified in DAVIS core values Provide support both in-person and remote, to include multiple offsite locations Follow up with end users to ensure timely resolution of problems / work orders Document reported problems in the help desk data base as well as troubleshooting processes and procedures in department wiki Assign appropriate priority to requests for help and escalate issues to supervisors as necessary Develop documentation to support projects, programs and system configurations Manage and coordinate vendor activities such as PC and copier repair Maintain inventory of consumables such as peripherals, toner, and accessories Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users Conduct IT Orientation for new users Participate in IT projects Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services Maintain a clean and organized working environment Perform other duties as assigned DAVIS Common attributes Safety – Consistently works within DAVIS safety standards; promotes safety as a priority with coworkers, subcontractors and external clients team collaboration – Works effectively within their own team and across the organization; promotes team atmosphere and culture; has a positive, can do attitude Commitment to quality – Applies DAVIS standards to produce high quality work on a consistent basis; produces work that is accurate and reliable, actively demonstrates excellence in service; builds and maintains integrity as a core function of their job and in their relationships with others Champions DAVIS Business – Consistently markets DAVIS business within the scope of their job; actively seeks and / or supports new business opportunities; actively builds relationships and encourages others to do the same

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field or demonstrated experience in providing information technology supporting
• Customer service oriented attitude
• Possesses understanding of networking concepts, equipment, and their role
• Ability to work independently and within a team environment and show initiative to take on responsibility when not asked
• Decision making, research and analytical problem solving skills
• Time management with the ability to organize, assess and prioritize multiple tasks, projects, and demands, and to work independently
• Possess strong verbal and written communication skills, and interact effectively at all levels within the organization
• MS Office – Microsoft Word, Excel, Power Point and Outlook experience
• Microsoft Windows Operating Systems experience

Nice To Haves

• Six (6) months to one (1) year of helpdesk experience preferred
• Experience supporting information technology

Responsibilities

• Provide support both in-person and remote, to include multiple offsite locations
• Follow up with end users to ensure timely resolution of problems / work orders
• Document reported problems in the help desk data base as well as troubleshooting processes and procedures in department wiki
• Assign appropriate priority to requests for help and escalate issues to supervisors as necessary
• Develop documentation to support projects, programs and system configurations
• Manage and coordinate vendor activities such as PC and copier repair
• Maintain inventory of consumables such as peripherals, toner, and accessories
• Adhere to and reinforce corporate security policies and industry best practices in day to day operations and interactions with end users
• Conduct IT Orientation for new users
• Participate in IT projects
• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services
• Maintain a clean and organized working environment
• Perform other duties as assigned

Benefits

• DAVIS offers a 100% employer-paid health care plan (to include family), life insurance, short- and long-term disability benefits, and an annual contribution to your HSA.
• DAVIS also offers annual incentive bonus, paid time off + annual holidays, financial benefits (401(k), Roth, and ESOP), FSAs, fertility and family-forming assistance, and continuing education.
• Additional benefits include Employee Assistance Program (EAP), on-site fitness center, and parental leave.
• Eligible employees are provided a company vehicle or an auto allowance to support business activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees