Helpdesk Technician I

Stefanini Group • Southfield, MI

19d

About The Position

Provide technical end-user support through telephone, email, or web chat. Perform restorative or maintenance actions to resolve end-user problems and respond according to standard procedures. Track incidents and calls accurately and promptly, including entering information into the database. The role requires shift flexibility, schedule adherence, and the ability and willingness to handle several calls a day when necessary.

Requirements

• Completed at least two years of college or finished a diploma/certificate course.
• Excellent oral and written English communication skills.
• Excellent customer service skills.
• Familiarity and good working knowledge of PC hardware and software troubleshooting.
• Shift flexibility and schedule adherence are required.

Nice To Haves

• Bachelor's degree or vocational studies in IT-related courses.
• Prior software application support experience, such as Outlook.
• Prior BPO experience in technical support.
• Familiarity with a ticketing system.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Perform restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Track incidents and calls, including entering data into the database accurately and promptly.
• Handle several calls a day when necessary.
• Meet or exceed required performance criteria and adhere to the schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree