Helpdesk Technician I

GoGoMeds • Southgate, MI

80d • Hybrid

About The Position

The IT Helpdesk Technician I serves as the first point of contact for employees experiencing technical issues. This role provides basic technical support for hardware, software, network connectivity, and IT-related service requests. The ideal candidate is customer-focused, eager to learn, and possesses strong troubleshooting and communication skills.

Requirements

• High school diploma or equivalent required
• Basic understanding of Windows operating systems and Microsoft Office applications.
• Familiarity with computer hardware, software installation, and troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or related field preferred.
• CompTIA A+, Google IT Support Professional Certificate, or similar entry-level IT certification.
• Experience through internships, coursework, labs, volunteer work, or customer service roles.
• Basic knowledge of: Active Directory, Microsoft 365, Networking fundamentals (TCP/IP, DNS, DHCP), Mobile device support, Remote support tools.

Responsibilities

• Provide first-level technical support via phone, email, chat, and ticketing systems.
• Respond to and resolve user issues related to desktops, laptops, mobile devices, printers, and software applications.
• Log, track, prioritize, and document incidents and service requests in the helpdesk ticketing system.
• Install, configure, and troubleshoot hardware and software.
• Assist with user account creation, password resets, and access management.
• Escalate complex technical issues to senior IT staff when necessary.
• Maintain accurate records of support activities, resolutions, and system changes.
• Support onboarding and offboarding activities, including equipment setup and collection.
• Assist with inventory management of IT equipment and peripherals.
• Follow IT policies, procedures, and cybersecurity best practices.
• Provide excellent customer service while educating users on technology solutions.

Benefits

• Equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED