Helpdesk Technician I
About The Position
The Helpdesk Technician I serves as a central point to receive requests for assistance from users to resolve problems with hardware or software applications, diagnose and determine the level of severity, and take independent action to resolve problems. This role is part of a tiered support bonus system where bonuses are based on total fees generated across CMR during the month and paid per pay period. The company is in the business of subrogation, recovering payments on damage claims, and strives to provide excellent customer service. They are driven by Core Four principles: Process, Results, Culture, and Experience, and are passionate about company events, community involvement, and maintaining a healthy work-life balance in a casual, comfortable atmosphere.
Requirements
- High school diploma or equivalent required
- 1 - 2 year experience in customer support or helpdesk role
Nice To Haves
- College credit in Computer Science or MIS preferred
Responsibilities
- Provides front line telephone, email, and walk up support for users.
- Ensures that processes are done in a timely manner.
- Maintains documentation for CMR IT Help Desk procedures and processes.
- Administrative support of core business applications.
- Communicates regularly with technical, applications, and operational staff to keep current with processes.
- Delivers and maintains the highest level of customer service to both internal and external customers.
- Assist supervisor and team members as requested.
- Evening or weekend working hours may be required at times, as well as participation in on-call rotation.
- Performs additional related tasks and projects as required and assigned.
Benefits
- Paid time off (PTO accrues at a rate of 5 hours per pay period, equal to 3 weeks in the first full year)
- $50/month towards internet service cost
- Matched 401k
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
