Helpdesk Support W/Deskside Help

TEKsystems • Kennesaw, GA

9d • $20 - $22 • Onsite

About The Position

This position is part of the Helpdesk/Desktop Support for all internal users for a global manufacturing company. This is a help desk role that will provide troubleshooting and IT support for over 2,500+ users. The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues).

Requirements

• Help
• Desk
• Support
• Tier
• 2
• Help desk
• Help desk support
• Troubleshooting
• Customer service
• Very outgoing, able to communicate clearly to the end user and providing effective updates and resolutions on issues; able to get along with the team members as they are a pretty tenured group that likes to "joke around"

Responsibilities

• Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers
• Support local and network HP printer/ copier / scanners
• Configure mobile devices like iPads, iPhones, Surfaces and Droids
• Use Adobe Connect to Set up meetings between offices and clients
• Image and Configure new and reissue laptops / desktops using SCCM / Symantec Ghost

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed