Mid ESD Helpdesk Support Technician

TEKsystems•Kansas City, MO

6d•$34 - $34•Onsite

About The Position

Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security+ CE certification. There is significant upward mobility from this position. Technicians will have the opportunity to change shifts with tenure and to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also supports internal growth, with opportunities to move into leadership roles. This is a contract, long-term with room for advancement. The ideal candidate is someone interested in growing their career in the infrastructure path and learning a business from the ground up. Strong interpersonal skills and the ability to solve problems are required of customer service-centric people.

Requirements

DoD Secret Clearance
CompTIA Security+ CE certification
Strong interpersonal skills
Ability to solve problems
Customer service-centric
Help desk support
Windows
Technical support
Customer service
Self Managing
Excellent communications
Ability to follow procedures and policies
Be on time and responsive to requests

Responsibilities

Fielding between 8 and 20 tickets per day.
Supporting NGEN Network End-Users worldwide.
Troubleshooting intranet support, password resets, network troubleshooting, and copiers, printers, and scanners.
Working in a classified environment.
Supporting the Navy-USMC in unifying its networks and data management systems.