Helpdesk Support Technician

Connection • Brea, CA

19d • Onsite

About The Position

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment. The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Requirements

• 2-4 years of Help Desk or Desktop Support experience
• Experience provisioning and configuring Windows laptops and desktops
• Working knowledge of Active Directory, including user account administration
• Experience supporting printers and common office hardware
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Friendly, professional, and customer-focused approach
• Ability to work independently and manage multiple priorities

Nice To Haves

• Experience working in a corporate office environment
• Familiarity with Microsoft Windows operating systems and Microsoft Office
• Exposure to ticketing systems is a plus

Responsibilities

• Provide day-to-day Help Desk support for end users
• Troubleshoot hardware, software, and peripheral issues
• Provision, configure, and deploy laptops and desktop computers
• Install, configure, and troubleshoot printers
• Create, modify, and maintain user accounts in Active Directory
• Respond to and resolve technical support requests in a timely manner
• Document support activities and maintain accurate records
• Deliver excellent customer service while assisting users with technical issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed