Helpdesk Support Technician
About The Position
Kinetic Design + Development is looking for an Helpdesk Support Technician to join the Krew. If you're an IT support professional who thrives in both the creative and technical sides of the process, this role is for you. Technology keeps our team moving, and you'll play a key role in making sure everything runs smoothly. As our Helpdesk Support Technician, you'll be the first person teammates turn to when they need support, whether it's setting up a new workstation, solving a connectivity issue, or troubleshooting the tools that power our projects. You'll also work alongside our IT Manager on larger initiatives that strengthen our systems and infrastructure. This is an excellent opportunity for someone early in their IT career who enjoys solving problems, helping people, and building hands-on experience in a fast-paced architecture and design environment where no two days look the same.
Requirements
- 1 to 2 years of experience in an IT support or helpdesk role, including internships.
- Working knowledge of Windows and/or macOS environments.
- Familiarity with Microsoft 365 administration, including Outlook, Teams, and SharePoint.
- Basic understanding of networking concepts such as DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
- Excellent communication skills with a customer-focused approach to supporting non-technical users.
- Strong organizational skills and attention to detail with solid documentation habits.
- Ability to lift and move computer equipment such as monitors and desktop towers.
Nice To Haves
- Experience supporting Revit, AutoCAD, Bluebeam, Egnyte, or similar AEC technologies is a plus.
- Exposure to Rippling or similar HRIS/IT management platforms is a plus.
- CompTIA A+, Network+, or progress toward similar certifications is a plus.
Responsibilities
- Provide first-line helpdesk support for hardware, software, and connectivity issues across the firm.
- Set up and configure laptops, workstations, peripherals, and user accounts for new hires while supporting onboarding and offboarding.
- Troubleshoot desktops, laptops, monitors, printers, plotters, and other office technology.
- Support basic networking tasks, including Wi-Fi, wired connectivity, network devices, and printer setup.
- Assist employees with Microsoft 365, Outlook, Teams, Egnyte, Revit, Bluebeam, and other business applications.
- Maintain accurate IT asset inventories, software licenses, user accounts, and documentation.
- Manage user access and permissions through Rippling IT or similar HRIS-integrated platforms.
- Escalate complex technical issues to the IT Manager and assist with larger infrastructure projects, testing, and technology rollouts.
- Document recurring issues and improve internal knowledge base articles and onboarding resources.
- Provide basic support for meeting room audio/visual and conferencing equipment.
Benefits
- Comprehensive health benefits
- Flexible working arrangements
- Opportunities for internal advancement and career development
- Relaxed office environment with "smart casual" dress code
- Monthly company sponsored events
- Monday Morning Breakfasts
- Frequent Lunches
- PTO & paid company holidays (Including the entire week between Christmas and New Year!)
- Traditional & Roth 401k with a 3.5% company match
- Daily Snack Cart
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
