Helpdesk Support Tech

Hanwha Philly Shipyard•Philadelphia, PA

6d•Onsite

About The Position

The Helpdesk Support Tech will be responsible for providing hardware, software, and application support across various platforms including PCs, Macs, iOS/Android devices, and Cisco VOIP phones. This role involves responding to help desk calls from internal and field employees, offering problem resolution via phone, email, remote access, and in-person interactions. The position also includes preparing and deploying hardware, maintaining printers and IT hardware inventory, managing mobile devices, providing basic network and Active Directory support, and participating in an on-call rotation.

Requirements

Able to communication effectively with all levels of the organization
Decision making/problem solving
Adaptability and organizational skills and understanding
Conflict resolution
Strategic thinking
Stress management
Willingness and ability to work as a team member
Prior experience with server hardware, software and applications
2-3 years’ experience in desktop support preferred

Nice To Haves

Bachelor’s Degree in related field preferred; Associate’s Degree in a related field and years of experience will be considered

Responsibilities

Ensure that all Hanwha Philly Shipyard safety procedures, rules and regulations are followed and met
Offer hardware, software and application support across all platforms, including PCs, Macs, iOS/Android devices, and Cisco VOIP phones
Respond to help desk calls from internal and field employees, providing problem resolution through phone, email, remote access and in-person
Prepare and deploy hardware, desktops, laptops, and mobile platforms
Maintain all printers, including deployment, troubleshooting, and supply management
Maintain and track all IT hardware inventory and software licensing
Manage and coordinate support for Mobile Devices and Service Plans
Provide basic network hardware installation and configuration assistance
Provide basic Active Directory management and server application support
Participate in on-call afterhours support rotation on a scheduled basis
Perform other related duties as required and assigned