Helpdesk Support Analyst

Amazing Care Home Health Services • Aurora, CO

21h

About The Position

The Support Analyst is responsible for the day-to-day support of all hardware, software, and IT systems at Amazing Care HHS. This role ensures smooth operation of technology, provides end-user support, and helps maintain secure and efficient systems across the organization.

Requirements

• At least 1 year of relevant IT experience or equivalent combination of education and certifications
• Experience managing Microsoft 365 environments
• Familiarity with Ubiquiti UniFi network systems
• Strong verbal and written communication skills
• Customer-focused with a helpful, responsive approach
• Strong troubleshooting and critical thinking skills
• Willingness to learn and adapt in a fast-changing IT environment
• Ability to manage tasks, prioritize work, and take ownership

Responsibilities

• Supports daily IT operations across hardware and software systems, providing end-user assistance with device setup, installation, troubleshooting, repairs, maintenance, and upgrades.
• Monitors and maintains Microsoft 365 services, including user licensing and security groups, and performs basic account maintenance and troubleshooting.
• Helps orient staff to IT systems and tools, maintains strict confidentiality of patient and company information, and reports any system changes or issues that may impact the organization.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being.
• Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind.
• Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs.
• Weekly Pay: Enjoy the convenience and consistency of weekly pay.
• Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed