Helpdesk Analyst

Chromalloy • Tampa, FL

1d

About The Position

The Helpdesk Analyst reports to the Regional IT Manager – East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

Requirements

• Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging
• Microsoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID
• Security Applications: Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike
• Associate degree or equivalent with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services.
• OR a Bachelor’s degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.

Nice To Haves

• Experience with Microsoft Active Directory, Microsoft Terminal Services, and VMWare preferred.

Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primary the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users’ technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned; Freshservice Helpdesk

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree