Helpdesk Specialist

Expleo•Denver, CO

2d•Onsite

About The Position

Trissential is hiring a PC Refresh & Microsoft Enhancements Specialist to join their client's End User Services team. This is a highly visible role combining project coordination, endpoint modernization, process improvement, and hands-on support, giving you the opportunity to influence how technology is delivered across the organization. The role involves playing a key part in shaping the future of End User Services through process improvements and modernization initiatives, leading and coordinating impactful PC refresh and device lifecycle projects, and gaining hands-on experience with Microsoft Intune, endpoint management automation, and provisioning enhancements. The specialist will partner directly with end users to improve their overall technology experience, work across Windows, macOS, iPhone, and Android environments, and collaborate with technical and business stakeholders to identify opportunities for automation and efficiency. They will also influence service delivery processes and help drive continuous improvement initiatives.

Requirements

5-10 years of Help Desk, Desktop Support, Deskside Support, or End User Support experience
Strong experience supporting enterprise end users in both operational and project-based environments
Experience working support tickets within ServiceNow or comparable ticketing platforms
Experience coordinating technical projects, initiatives, or improvement efforts
Knowledge of endpoint device deployment, provisioning, and lifecycle management
Familiarity with Microsoft Intune and modern endpoint management practices
Strong customer service, communication, and stakeholder engagement skills
Ability to balance project work with operational support responsibilities
Solid troubleshooting experience across Windows and macOS environments

Nice To Haves

Microsoft Intune administration experience
Experience creating automation solutions for endpoint provisioning or device management
Agile project coordination or Agile team participation experience
CyberArk experience and knowledge of privileged access management processes
Experience with PC refresh, hardware lifecycle, or endpoint modernization initiatives
Experience improving IT service processes and operational workflows
Knowledge of Microsoft endpoint security and compliance tools

Responsibilities

Lead and coordinate PC refresh and endpoint modernization initiatives across the organization
Organize project work, facilitate meetings, track action items, and ensure successful project execution
Support Agile workstreams and continuous improvement efforts within the End User Services team
Analyze existing provisioning and device management processes and recommend enhancements
Design and implement solutions that improve the end-user technology experience
Provide support through walk-up IT support desks and direct user engagement opportunities
Troubleshoot and resolve end-user support incidents using ServiceNow or similar ITSM platforms
Administer and support endpoint management solutions, including Microsoft Intune environments
Utilize CyberArk and privileged access tools in accordance with security best practices
Support Windows and macOS operating systems in an enterprise environment
Troubleshoot and support mobile devices including iPhone and Android platforms
Maintain accurate documentation related to support activities, projects, processes, and improvements