Helpdesk Specialist

Expleo•Minneapolis, MN

2d•Onsite

About The Position

This is an excellent opportunity to work on a mix of day-to-day technical support and technology modernization projects, including device deployments, ServiceNow enhancements, Intune adoption, Autopilot implementation, and macOS support initiatives. Work directly with end users and make an immediate impact on their productivity and technology experience. Gain exposure to modern endpoint management technologies including Microsoft Intune and Windows Autopilot. Participate in capital projects that help transform IT service delivery and provisioning processes. Expand your expertise across desktop support, networking, systems administration, and service management platforms. Collaborate with experienced IT professionals in a supportive and team-oriented environment. Build valuable experience with both Windows and macOS environments.

Requirements

2 to 5 years of helpdesk, deskside support, desktop support, or "at-the-elbow" IT support experience
Strong troubleshooting and problem-solving skills across hardware, software, and operating systems
Experience supporting Windows-based environments
Knowledge of networking fundamentals including LAN/WAN technologies
Experience with endpoint deployment and device provisioning
Strong customer service and communication skills
Ability to prioritize multiple support requests in a fast-paced environment
Experience using ticketing systems and IT service management tools
Candidates with less professional experience may still be considered if they have relevant coursework, technical education, internships, or related academic experience.

Nice To Haves

Microsoft Intune administration and device management
Hands-on experience with Windows Autopilot
ServiceNow administration, workflow creation, or enhancement experience
Experience supporting macOS devices in an enterprise environment
Exposure to infrastructure, server support, or systems administration
Experience participating in hardware refresh or technology deployment projects

Responsibilities

Provide Level 2 helpdesk support for end users and resolve complex technical issues
Troubleshoot hardware, software, networking, and operating system problems
Escalate advanced issues to Level 3 support teams when necessary
Deploy, configure, build, and provision new desktop and laptop devices
Install and maintain business applications and endpoint software
Coordinate device deployments with end users and managers to ensure a smooth onboarding experience
Support and maintain personal computers, servers, LAN/WAN connectivity, and data communication technologies
Assist with ServiceNow workflow improvements for IT teams and end users
Support the adoption and enhancement of Microsoft Intune and Windows Autopilot provisioning processes
Contribute to improving support and functionality for macOS devices
Maintain accurate documentation for incidents, requests, deployments, and project activities