Helpdesk Specialist

City of Pharr•Pharr, TX

3d•Onsite

About The Position

The City of Pharr is hiring a full-time, onsite Helpdesk Specialist in Pharr, Texas. The position serves as the first point of contact for end-users and TEAMPHARR.NET customers seeking technical assistance by phone or email. The specialist answers support calls, uses management tools to resolve issues remotely, and provides high-quality customer service. The role involves troubleshooting a variety of issues by assessing possible solutions and using checklists and scripts. It also includes basic network troubleshooting to maintain computer and printer connectivity. Candidates must pass a thorough criminal background check because the position handles sensitive information.

Requirements

Experience in technical computer, network, or software support; support in a Windows-based environment is preferred.
Knowledge of a call center environment and its duties.
Knowledge of computer systems and work order tracking computer systems.
Ability to work in a fast-paced environment.
Strong problem-solving skills, effective communication, and multitasking abilities.
Must pass a thorough criminal background check.

Nice To Haves

Bilingual proficiency in English and Spanish.
Technical support experience in a Windows-based environment.

Responsibilities

Serve as the first point of contact for end-users and TEAMPHARR.NET customers who need technical assistance by phone or email.
Answer support calls and use management tools to resolve issues remotely.
Provide high-quality customer service.
Troubleshoot technical problems by evaluating options and using checklists and scripts.
Perform basic network troubleshooting to maintain connectivity for computers and printers.