Helpdesk Specialist

City of Pharr•Pharr, TX

5d•Onsite

About The Position

Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction. If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. You can enjoy great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Take the leap into an exciting career where your skills will shine and grow within a thriving organization!

Requirements

Technical computer, network, or software support experience.
Experience in a Windows-based environment preferred.
Knowledge of computer systems and work order tracking systems.
Ability to excel in a fast-paced environment.
Strong problem-solving skills.
Effective communication and multitasking abilities.
Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Nice To Haves

Bilingual proficiency in English and Spanish is highly desired.
Familiarity with a call center environment and its duties.

Responsibilities

Serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email.
Answer support calls and utilize management tools to resolve issues remotely, ensuring high-quality customer service at all times.
Troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach.
Perform basic network troubleshooting to maintain connectivity for both computers and printers.