Helpdesk Specialist I

Tidewater Physicians Multispecialty Group P C•Newport News, VA

2d•Hybrid

About The Position

The Help Desk Specialist I is responsible for providing first-line support service to all users of information services and for maintaining e-mail, security, and Help Desk software. This role involves testing, creation, or modification of Operating Systems, ensuring timely response to support calls and service desk tickets, and communicating status updates to sites. The specialist will set up, maintain, document, analyze, troubleshoot, and repair computer systems and peripherals, and support user account information including rights, security, and systems groups. The position requires applying system analysis and techniques, consulting with users to determine hardware, software, or system functional specifications, and performing local travel for direct office support. Other duties as assigned.

Requirements

High School Diploma/GED
Six to twelve months related experience / training.
Reliable transportation at all times (mileage reimbursed)
Valid Drivers License.
2+ years of training/experience troubleshooting in Windows operating system
2+ years of training/experience in PC and printer support.
Ability to work scheduled hours as defined in the job offer.
Ability to communicate effectively in user-friendly terms verbally and in writing.
Ability to solve problems and work independently.

Nice To Haves

Mac OS experience
Experience maintaining user accounts in Active Directory
Experience w/ Windows Server, Citrix, and Exchange

Responsibilities

Testing, creation, or modification of Operating System.
Ensure that all support calls and service desk tickets are answered in a timely manner and communicate with the sites to provide them with status updates.
Setup, maintains, documents, analyzes, troubleshoots and repair computer systems and peripherals.
Supports and maintains user account information including rights, security and systems groups.
Application of system analysis and techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
Local travel for direct support of offices.
Other duties as assigned.