Tier I Helpdesk / Service Desk-Phone Support
Source 1 Solutions•Clearwater, FL
About The Position
As a Service Desk Tier I Technician, you’ll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment.
Requirements
- 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role
- Familiarity with remote support, ticketing, and monitoring tools
- Strong communication skills — able to explain tech to any audience
- Ability to multitask and thrive in a fast-paced environment
Nice To Haves
- Associate degree in IT or related field
Responsibilities
- Respond to support tickets and resolve IT issues quickly and efficiently
- Troubleshoot hardware, software, and network problems
- Provide clear technical guidance to clients
- Document incidents and resolutions in the ticketing system
- Escalate complex issues to Tier II when needed
- Work closely with other IT teams to improve the client experience
- Continue growing your skills through training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
