Helpdesk & Project Support Technician
Softthink Solutions•Kenosha, WI
•Onsite
About The Position
Provides first-line support for hardware, software, and network issues and assists with IT project coordination. This role participates in an after-hours rotation and must meet FBI CJIS Security Policy requirements. The company, Softthink Solutions, is an independent US-based Software services and consulting partner focused on long-term relationships, offering team members cutting-edge technology, training, and career guidance.
Requirements
- IT support/helpdesk experience
- Strong customer service
- Ability to work in 24/7 public safety environment
- 1–3 years of IT support or helpdesk experience.
- Strong troubleshooting and customer service skills.
- Experience with ticketing systems and reporting.
- Ability to support 24/7 operational environments when needed.
Nice To Haves
- Experience in public safety, government, or 24/7 environments.
- Familiarity with CJIS Security Policy.
Responsibilities
- Provide on-site helpdesk support during business hours and remote support after hours.
- Support mission-critical and standard systems.
- Support workstation setup, imaging, patching, antivirus, and break/fix.
- Assist with server and network troubleshooting.
- Support backup and recovery requests.
- Assist with reporting and issue escalation for system interfaces.
- Support annual inventory and lifecycle management.
- Administer helpdesk ticketing system and generate monthly reports.
- Support cybersecurity training coordination and MFA management.
- Respond to Priority 3–5 incidents within required timeframes.
Benefits
- cutting-edge technology
- training
- career guidance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
