Helpdesk Support Technician

TEKsystems • Topeka, KS

2d • $19 - $20 • Onsite

About The Position

The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas’ roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with a year of experience to get their foot in the door at a large public entity.

Requirements

• Strong troubleshooting and problem-solving skills
• Customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Device imaging and deployment skills
• Asset and inventory management
• Documentation and technical writing skills
• Knowledge and ability to utilize the current version of the following products: Microsoft Windows operating systems, Microsoft Office, Microsoft Active Directory, LAN/WAN networks, Wi-Fi and communication systems, Device imaging software, Audio/visual equipment, Mobile devices and smartphones
• 1 year of experience advising and assisting computer users in a distributed computing environment
• High School Diploma or equivalent

Nice To Haves

• Microsoft Certified Professional (MCP)
• CompTIA A+ Certification
• CompTIA Network+ Certification

Responsibilities

• Providing end-user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi-Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge base articles

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED