Helpdesk IT Engineer

ANIMAL CARE & CONTROL OF NYC • New York, NY

14h • Onsite

About The Position

The main responsibility of this position is to assist the Information Technology Team with helpdesk staff. This is primarily a technical position to provide support to the IT Helpdesk Engineers for basic secondary hands-on computer systems maintenance and helpdesk responsibilities.

Requirements

• Associates degree in Computer Science, Information Technology, or a related field required.
• 6 months of previous experience in a related field or possesses a professional certification in IT or a related field required.
• Ability to work flexible hours and days, including nights and weekends in order to provide helpdesk support.
• Positive, friendly, can-do attitude.
• Professional appearance and manner.
• Good interpersonal communication and telephone skills.
• Ability to work and collaborate with a team as well as work on independent projects.
• Demonstrated reliability and ability to multi-task.
• Good computer skills, including the Internet, and Microsoft Office programs.
• Travel required to all ACC locations throughout the five boroughs.
• Must be able to lift a minimum of 50 lbs.

Nice To Haves

• Bachelor’s degree preferred.
• Professional IT Certifications in areas of interest to ACC IT department and two years’ experience working for a helpdesk department preferred.

Responsibilities

• Diagnosing and resolving hardware (computers, printers, peripherals) and software problems.
• Logging, tracking, and prioritizing incoming support requests in a ticketing system to ensure timely resolution.
• Handling password resets, account unlocks, and setting up new user accounts or equipment.
• Guiding users through solutions via phone, chat, email, or using remote-control tools.
• Assist end users with tasks requested through helpdesk.
• Contact internal staff who request IT helpdesk support.
• Assist Helpdesk analyst with Installation and Testing End user hardware & software for example PCs, printers and telephones.
• Prepare basic IT instructions for users.
• Print Reports.
• Complete other duties as assigned by supervisor.
• Fear Free certification within 30 days of hire.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium to our employees.
• 401K and Pension.
• Life Insurance.
• On-the-job training for 2-4 weeks.
• Periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
• Eligibility for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees