Helpdesk Intern

Gene by Gene • Houston, TX

13d • Hybrid

About The Position

We are looking for an enthusiastic IT Helpdesk Intern to support our internal users at a growing genomics company. In this role you will be a first point of contact for technical support, helping triage and resolve everyday software and hardware issues under the guidance of the IT Systems Manager. A passion for technology and a strong customer-service mindset will set you up for success. You will gain hands-on experience in a professional IT environment.

Requirements

• Basic knowledge of computer hardware, software, and networking principles.
• Familiarity with operating systems (Windows and/or macOS).
• Familiarity with Active Directory and user account management.
• Familiarity with cloud productivity suites (Microsoft 365 or Google Workspace).
• Basic scripting skills (PowerShell or shell).
• Strong problem-solving, analytical, communication, and teamwork skills, paired with a customer-service mindset and sharp attention to detail.
• Experience with helpdesk ticketing software (Jira, Zendesk, Zoho, or similar).
• Currently pursuing or recently completed a degree or coursework in Information Technology, Computer Science, or a related field.
• CompTIA A+ certification or similar.

Responsibilities

• Acts as a first point of contact for internal support requests via tickets, email, chat, or phone.
• Triages and prioritizes incoming tickets, resolves entry-level issues, and escalates complex ones to senior IT staff.
• Assists with the setup, configuration, and maintenance of desktops, laptops, and peripherals.
• Installs, updates, and troubleshoots software and basic hardware.
• Helps resolve basic network connectivity, printer, and peripheral issues.
• Assists with user account setup and access requests under supervision.
• Documents fixes and keeps the knowledge base current.
• Keeps information confidential and strictly follows company security basics.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree