HelpDesk

abra • Wheaton, IL

8d • Hybrid

About The Position

abra Technologies delivers end-to-end technology solutions across software, cloud, data, cybersecurity, and digital transformation. With over 1,000 experts and strategic partnerships with leading global providers such as Microsoft, SAP, AWS, and Salesforce, we support organizations across fintech, defense, healthcare, automotive, and e-commerce. We bridge technology and business goals by delivering scalable, tailored solutions that drive innovation and measurable impact. Our DNA combines people, processes, and technology to create real value for our clients. Want to grow your skills and career? Join us! abra Cloud Division is seeking a Help Desk Engineer. We are looking for an experienced Help Desk Engineer to join a global IT team and provide Tier 1/2 technical support in a modern cloud-first environment. This role requires hands-on experience with Google Workspace, Microsoft Intune, and JumpCloud, along with strong troubleshooting skills and a customer-oriented mindset. Full-time, hybrid position based in Herzliya, Israel.

Requirements

• 2+ years of experience in a Help Desk / IT Support role.
• Hands-on experience administering Google Workspace.
• Experience with Microsoft Intune.
• Experience with JumpCloud.
• Familiarity with Microsoft Entra ID (Azure AD).
• Strong troubleshooting and problem-solving skills.
• Customer-oriented approach with excellent communication skills.
• Good written and spoken English.

Nice To Haves

• Experience supporting both Windows and macOS environments.
• Experience working in a global organization.
• Understanding of Identity and Access Management (IAM) concepts.

Responsibilities

• Provide Tier 1/2 technical support for end users across the organization.
• Administer and support Google Workspace services, including user and group management.
• Manage endpoints using Microsoft Intune, including device enrollment and policy management.
• Administer users, devices, and authentication through JumpCloud and Microsoft Entra ID.
• Troubleshoot hardware, software, operating system, and authentication issues.
• Collaborate with global IT teams to resolve incidents and improve IT processes.
• Maintain technical documentation and follow IT best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed