Helpdesk/ Desktop Support Specialist

GOVX • La Vergne, TN

4d • $58,240 - $65,000 • Onsite

About The Position

The Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. The role provides responsive, hands-on technical support to warehouse associates, fulfillment operations, and office users, keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure. It supports GXFC and San Diego headquarters activities, works closely with warehouse users, supervisors, Human Resources, and IT teammates, and participates in technology projects and hardware refreshes. The position is based on-site at the GXFC warehouse in La Vergne, Tennessee, and may require occasional travel to San Diego headquarters or other company locations. Weekend, evening, night, and other non-standard hours may be required to support warehouse operations, planned maintenance, peak periods, deployments, and urgent issues.

The successful candidate has practical technical-support experience and working knowledge of Windows endpoints, Microsoft 365, printers, barcode scanners, handheld devices, and common business systems. The role calls for disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment. The position has no supervisory responsibilities. Physical work includes standing and walking throughout the warehouse, bending or reaching around workstations, and safely lifting or moving typical desktop equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GOVX offers competitive pay of $58,240–$65,000, paid time off, paid sick leave and holidays, insurance benefits, retirement benefits, employee discounts, and opportunities for career advancement and training. Employment is contingent on successfully completing a background check and drug testing before starting.

Requirements

• Practical experience in helpdesk, desktop support, field support, warehouse IT support, or a closely related technical support role.
• Working knowledge of Windows OS, Microsoft 365 applications, user accounts, endpoint setup, printers, scanners, and common business applications.
• Ability to troubleshoot hardware, software, peripherals, and connectivity issues using a disciplined, step-by-step approach.
• Strong customer-service mindset and ability to support users with different levels of technical experience.
• Clear written and verbal communication, including concise ticket notes, escalation summaries, and status updates.
• Ability to prioritize competing requests, remain organized in a fast-moving warehouse environment, and follow documented procedures.
• Ability and willingness to work weekends, evenings, and other non-standard hours as required to support warehouse operations, planned maintenance, peak business periods, technology deployments, and urgent operational issues.
• Ability to stand and walk throughout the warehouse floor, bend or reach around workstations, and safely lift or move typical desktop equipment.
• Successful completion of a background check and drug testing before starting employment.

Nice To Haves

• Experience supporting fulfillment, distribution, warehouse, retail, shipping, receiving, or production-floor technology.
• Relevant training or certification such as CompTIA A+, CompTIA Network+, Microsoft fundamentals, ITIL Foundation, or equivalent practical experience.
• Experience with ticketing systems, endpoint-management tools, inventory systems, and asset-management practices.
• Experience supporting barcode scanners, label printers, shipping-station equipment, and warehouse peripherals.
• Working knowledge of wired and wireless networking, DHCP, DNS, and VLAN concepts and common connectivity troubleshooting.

Responsibilities

• Provide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology.
• Triage, document, and resolve helpdesk tickets, walk-up requests, and urgent warehouse-floor issues while keeping users informed of status and next steps.
• Configure, deploy, replace, recover, and securely handle endpoints and peripherals using approved IT standards and asset-management procedures.
• Troubleshoot desktop software, Microsoft 365 applications, account access, network connectivity, printing, scanning, shipping-station equipment, and common warehouse workflow interruptions.
• Support employee onboarding, role changes, and offboarding by preparing equipment, validating access, and coordinating with Human Resources, managers, and IT teammates for GXFC and San Diego headquarters.
• Maintain accurate records for tickets, endpoint inventory, assigned assets, loaner equipment, spare devices, and recurring support issues.
• Escalate system, network, security, and application issues with clear notes, troubleshooting history, user impact, and business urgency.
• Follow security, access-control, data-handling, and change-management practices when supporting users and equipment.
• Participate in warehouse technology projects, hardware refreshes, workstation moves, process improvements, and support readiness for peak operational periods.
• Proactively identify recurring issues, training gaps, hardware problems, and workflow risks before they disrupt operations.

Benefits

• Competitive pay.
• Paid Time Off, Paid Sick Leave, and Paid Holidays.
• Competitive insurance benefits including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed