Helpdesk Associate

Vinfen • Cambridge, MA

12d • $21 - $21 • Onsite

About The Position

The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification of system jobs and processes, as well as administrative tasks, as needed for the IT Department.

Requirements

• Excellent customer service skills
• Aptitude to informally train end users with varying levels of technical knowledge
• Ability to prioritize multiple tasks
• Experience working effectively in a team environment
• Verbal and written English skills, are necessary
• Understanding of the requirements for installing & maintaining Windows 10, Microsoft Office 365 (local and web applications)
• Working knowledge of Active Directory, MS Exchange Online, SharePoint, and OneDrive
• Fluency with Anti-Virus and Anti-Malware tools, such as Kaspersky and Malwarebytes
• Familiarity with TCP/IP, LAN, Wireless, and a variety other network configurations
• Must be self-motivated, punctual, and organized
• Documentation skills are critical
• A high school diploma or equivalent is required
• Valid driver's license must be presented at the time of employment.
• Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check.
• If driving, must maintain a safe driving record, which is subject to annual checks.
• If using a personal vehicle, must possess and maintain adequate insurance.

Nice To Haves

• Associate's degree in computer science or related field strongly preferred.
• A+ and/or Net+ certification is preferred.
• Microsoft certifications are desirable.

Responsibilities

• Installs, configures, tests, maintains, and troubleshoots computer hardware and software.
• Accurately maintains asset inventory.
• Provides guidance and support to end users who experience IT relates issues.
• Properly documents Help Desk tickets.
• Maintains master data sets across multiple core business applications.
• Performs other related duties, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED