Associate Helpdesk Technician
About The Position
Tutor Perini Corporation is seeking an Associate Helpdesk Technician to join our office in New Rochelle, New York. About Tutor Perini Corporation: Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are necessary to execute massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects. Extraordinary Projects need Exceptional Talent DESCRIPTION: As an Associate Helpdesk Technician at Tutor Perini Corporation, reporting to the Manager of IT Operations , you will have the opportunity to: Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions. Manage user account changes in Active Directory/Entra ID. Document and escalate incidents to responsible groups when necessary. Prepare and publish self-help documentation for common “how to” problems. Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime. Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform. Inventory new equipment and software and perform periodic audits of deployed assets.
Requirements
- High School Diploma or equivalent required.
- Associate degree in conjunction with other certifications and work experience considered.
- Minimum of two years of IT service desk experience
- Proven mastery of Windows operating systems, including Windows 11.
- Strong working knowledge of Active Directory – ability to create/modify/disable accounts.
- Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFDs).
- Ability to troubleshoot network connection issues – both wired and wireless.
- Understand and troubleshoot Microsoft Office 365 applications.
- Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
- Excellent documentation and organizational skills.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
- Must be self-motivated and be able to work independently.
Nice To Haves
- Bachelor’s degree is preferred.
- CompTIA A+ certification preferred
- Microsoft Certified Professional preferred
- KCS (Knowledge Centered Service) or equivalent certification is a plus.
- Familiarity with drive mappings/Desktop Authority application is recommended.
- Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.
Responsibilities
- Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
- Manage user account changes in Active Directory/Entra ID.
- Document and escalate incidents to responsible groups when necessary.
- Prepare and publish self-help documentation for common “how to” problems.
- Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
- Image new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.
- Inventory new equipment and software and perform periodic audits of deployed assets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
