Helpdesk Analyst

InnoSoul•Annapolis, NC

4d•Onsite

About The Position

This role involves working as a Help Desk Specialist (Junior) in cooperation with current contractors and other COM staff. The primary responsibilities include answering Service Desk calls, logging them into the IT Service Desk system, reviewing call history, assessing and resolving problems, and documenting solutions. The role also involves setting up new workstations and printers, deploying new equipment and software, creating/restoring workstation images, and troubleshooting workstation network connectivity, hardware, and software issues. Additionally, the Help Desk Analyst will install software/hardware on workstations and update Service Desk requests daily.

Requirements

COBOL
CICS
DB2
JCL
File Aid
Abend Aid
Expediter
tax/financial experience

Nice To Haves

Minimum of 10 years' experience in the field of application development
Advanced knowledge of mainframe programming and debugging platforms & utilities; COBOL, CICS, DB2, and JCL.
Experience should demonstrate progressively more challenging and complex applications of COBOL, CICS, and DB2 in the areas of coding, testing, debugging, documenting, maintaining, and modifying complex applications programs.
Functional knowledge of programming and debugging tools such as File Aid, Abend Aid and Expediter.
Previous experience with financial and/or tax systems.
Previous experience with mainframe advanced function printing

Responsibilities

Work in cooperation with the current contractors as well as other COM staff.
Answer Service Desk calls and log each call into the IT Service Desk system.
Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system.
Set up new workstations and printers to access the network.
Deploy new state procured equipment and software to the existing network.
Create/restore workstation images.
Troubleshoot workstation network connectivity issues.
Troubleshoot issues regarding all hardware and software stated above.
Install software/hardware on workstations.
Update Service Desk requests on a daily basis.