Deposit Helpdesk Analyst

Renasant Bank•Tupelo, MS

6d•Onsite

About The Position

The Deposit Helpdesk Analyst will be to provide Deposit Support to the bank’s Retail and Commercial teams. The Deposit Helpdesk Analyst will be proactive in understanding all aspects of Deposit Operations in order to continually expand their knowledge and skills to ensure quick resolutions to support requests.

Requirements

High school diploma or equivalent required
Minimum of 1 year of job related experience
Strong knowledge of bank operations, policies, and procedures
Exceptional communication skills, both written and oral
Ability to work under pressure and time restrictions
Strong problem solving skills
Must be a motivated self-starter (initiative) in order to quickly analyze the facts and determine appropriate course of action to resolve the problem with a minimum of supervision
Ability to understand complicated instructions and carry out those instructions with minimal assistance
Excellent analytical and problem-solving skills
Proficiency in various jobs within the Technology Center in order to provide utility relief
Ability to adjust to flexible working hours

Responsibilities

Respond quickly and accurately to service requests in a professional and courteous manner based on established Service Level Agreements in place for this roll
Investigate and resolve customer problems and inquiries in a timely manner based on established Service Level Agreements in place for this roll
Know when to ask for assistance – do not allow requests to go unresolved
Working knowledge of systems used with the Deposit Operations area
Proactively assess processes and procedures to provide input to management of improvements and/or efficiencies that may enhance the workflow as well as client experience
Promote and maintain a positive working environment
In-depth knowledge of bank products and services and general operating procedures of bank
Working knowledge of all processes within Deposit Operations
Participate in special projects as needed
Perform other related duties as assigned