Helpdesk Analyst 8-11

Focused HR Solutions•Columbia, SC

1d•Onsite

About The Position

This is a 100% on-site Helpdesk Analyst position in Columbia, SC. The role is for up to 12 months with the option of extension. Corp to Corps are not allowed; W2 Only.

Requirements

GREAT CUSTOMER SERVICE
TECHNICAL TROUBLESHOOTING
HANDS-ON DESKTOP SUPPORT
EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS
Customer service skills: 6 + Years

Nice To Haves

A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

Responsibilities

Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
Maintains, recommends and documents IT procedures, processes and controls.
Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily.
Provide technical support to ongoing projects assisting with IT needs.
Use critical thinking to help develop IT solutions or troubleshoot problems.
Offer great deskside and remote support to the STO workforce.
Assist with documentation and reporting as necessary.