Helpdesk Administrator

PGM Tek•New York, NY

11d

About The Position

The Helpdesk Administrator will be responsible for administrating and maintaining the network infrastructure to ensure high security and performance. This role involves performing hardware and software installations, configurations, and upgrades, ensuring that all configurations and patching meet the Bank's IT&IS standards. The administrator will supervise and control the operations of systems including network, Internet, email gateway, IDS/IPS, SIEM system, and vulnerability scan systems. Collaboration with the IS team on vulnerability scans and penetration tests, and timely remediation of vulnerabilities are key aspects of this role. Additionally, the administrator will liaise with data center service providers, contact carriers and vendors for service provisions, manage hardware and software inventory, provide timely Helpdesk support, and assist with Disaster Recovery testing and documentation. Any other work assigned by IT Department Management will also be part of the responsibilities.

Requirements

Administrate and maintain the network infrastructure to ensure high security and performance.
Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrades.
Ensure hardware configuration and patching are well managed while meeting the Bank’s IT&IS standards.
Supervise and control the overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, vulnerability scan systems etc.
Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time.
Liaise with data center service providers (e.g. Head Office) in relation to network, equipment, information security and service provisions.
Contact carriers for circuits, and other vendors for equipment and service installation, maintenance or troubleshooting.
Manage the hardware and software inventory.
Provide timely Helpdesk support to users and close out Helpdesk tickets promptly.
Assist with Disaster Recovery testing and documentation.

Responsibilities

Administrate and maintain the network infrastructure to ensure high security and performance.
Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrades.
Ensure hardware configuration and patching are well managed while meeting the Bank’s IT&IS standards.
Supervise and control the overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, vulnerability scan systems etc.
Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time.
Liaise with data center service providers (e.g. Head Office) in relation to network, equipment, information security and service provisions.
Contact carriers for circuits, and other vendors for equipment and service installation, maintenance or troubleshooting.
Manage the hardware and software inventory.
Provide timely Helpdesk support to users and close out Helpdesk tickets promptly.
Assist with Disaster Recovery testing and documentation.
Perform any other work assigned by IT Department Management.