Entry Level Help Desk (Remote)

Choisys Technology • Fort Eustis, VA

4d • Remote

About The Position

Choisys Technology is seeking a Help Desk professional to provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS), ensuring a seamless digital learning experience for administrators, instructors, and students.

Requirements

• Ability to explain complex technical steps to non-technical instructors and students with patience and clarity.
• Strong analytical skills to diagnose whether an issue is user-error, content-specific, or a system-wide bug.
• Browser-based troubleshooting.
• Basic knowledge of eLearning standards (SCORM 1.2/2004, xAPI).
• Ability to sit for long periods of time.
• Ability to discern colors.
• Ability to read and monitor a computer screen for an extended period.

Nice To Haves

• Familiarity with LMS ecosystems (Moodle, Blackboard, Canvas, Etc).
• One of the following certifications: Help Desk Institute (HDI) Customer Service Representative, ITIL 4 Foundation, Google IT Support Professional.

Responsibilities

• Provide Tier 1 support, resolving user issues related to login, course access, navigation, and tool functionality (e.g., quizzes, gradebooks, discussion boards).
• Manage user accounts and permissions; assist schoolhouse administrators with bulk uploads of student data.
• Support instructors in setting up course shells, uploading content, and troubleshooting broken links or multimedia.
• Identify and report platform-wide bugs; elevate cases to Tier 2 for coordination with the backend team for resolution.
• Create and maintain SOPs and knowledge base articles for peers, schoolhouse administrators, and instructors.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 11 Paid Federal Holidays annually
• Paid Vacation (Accrued based on years of service)
• Paid Sick Leave (56 hours per year per Executive Order 13706)
• Cash-in-lieu or deposited into 401(k) retirement account for unused Health & Welfare benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed