Entry Level Help Desk (Remote)
CHOISYS TECHNOLOGY INC•Eustis, FL
•Remote
About The Position
Choisys Technology is seeking a Help Desk professional to provide high-quality technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS), ensuring a seamless digital learning experience for administrators, instructors, and students.
Requirements
- Ability to explain complex technical steps to non-technical users with patience and clarity.
- Strong analytical skills to diagnose issues.
- Browser-based troubleshooting skills.
- Basic knowledge of eLearning standards (SCORM 1.2/2004, xAPI).
- Ability to sit for long periods of time.
- Ability to discern colors.
- Ability to read and monitor a computer screen for an extended period.
Nice To Haves
- Familiarity with LMS ecosystems (Moodle, Blackboard, Canvas, Etc).
- Help Desk Institute (HDI) Customer Service Representative certification.
- ITIL 4 Foundation certification.
- Google IT Support Professional certification.
Responsibilities
- Provide customer service with empathy, patience, and professionalism.
- Resolve Tier 1 user issues related to login, course access, navigation, and tool functionality.
- Manage user accounts and permissions.
- Assist schoolhouse administrators with bulk uploads of student data.
- Support instructors in setting up course shells, uploading content, and troubleshooting broken links or multimedia.
- Identify and report platform-wide bugs and elevate cases to Tier 2.
- Create and maintain SOPs and knowledge base articles.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Cash-in-lieu of H&W benefit or deposited into 401(k)
- 11 Paid Federal Holidays annually
- Paid Vacation (accrued based on years of service)
- Paid Sick Leave (56 hours per year)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
