Help Desk (Hybrid)
CHOISYS TECHNOLOGY INC•Eustis, FL
•Hybrid
About The Position
Choisys Technology is seeking a Help Desk professional to support a DoD customer in Fort Eustis, VA. This position requires 2 days per week in the office, with the potential for more days if mission demands. A positive customer service attitude and working knowledge of computer systems are essential qualities for this role at the Army Training Support Center-Lifelong Learning Center (ATSC-LLC) Blackboard.
Requirements
- 2 years Help Desk experience or similar customer service area
- Windows 10 experience
- Experience with MS Office products (specifically Word, Excel, and PowerPoint)
- Ability to obtain COMPTIA Security+ CE certification within 6 months of start date
- Must be US Citizen and ability to obtain T1 Investigation
Nice To Haves
- Secret clearance is preferred
Responsibilities
- Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolution for complex issues
- Act as liaison between Help Desk and System Engineers
- Answering Help Desk calls
- Responding to ATHD-AESMP tickets
- Assist with Bb101 Enrollment processing
- Perform Touch Point data formatting
- Perform Monthly and adhoc Report formatting
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
