Help Desk Tier II Technician (Secret Cleared)

Connsci•Bethesda, MD

About The Position

We are seeking a Help Desk Technician to join our growing team here at Connsci. This individual will be working closely with one of our clients and will be focused on both supporting recurring business operations as well as special projects. Specifically, this person will troubleshoot common computer, networking, and access issues in a Windows/Microsoft/Outlook environment. This individual will also work in Active Directory for providing password resets and other support tasks. From time to time this individual may also participate in special projects, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments.

Requirements

At least 1 year of experience in a Help Desk role or in providing technical support to end users
At least 1 year of experience with Windows based hardware, operating system, and printers
Active Secret clearance per Federal Stipulation
Active Security+ certification

Nice To Haves

Ability to lift up to 50 pounds/23 Kg

Responsibilities

Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
Test new hardware and software systems and packages prior to deployment.
Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets.
Work with other technical teams to resolve large scale issues.
Computer device deployment
Applications and program support
User accounts and access support
Print services and printer configuration
Asset inventory and database management
Desktop/laptop/tablet diagnostics and troubleshooting
Mobility device assignment, setup, diagnostics and troubleshooting