Help Desk Tier 2 Mac Windows

Sharp Solutions Inc • Denver, CO

2d • $42,000 - $48,000 • Onsite

About The Position

Join our team supporting USGS Service Desk! This role provides on-site deskside support at the Denver, CO location, offering hardware and software assistance for both Windows and Mac environments. Responsibilities include configuring and installing various hardware, supporting users with file access, tracking service requests, performing security patching, and providing conference room/AV support.

Requirements

• 1–2 years of related experience.
• Excellent problem-solving skills.
• Knowledge of Windows operating systems.
• Strong experience supporting iOS and macOS.
• Working knowledge of Microsoft Office Suite.
• Experience in managing Active Directory, including users, groups, and computers.
• Excellent documentation, collaboration, and communication skills, both written and verbal.
• Strong analytical skills and a creative, self-starting approach.
• Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

Nice To Haves

• Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.

Responsibilities

• Deliver on-site deskside support at the Denver, CO location.
• Provide hardware and software support for Windows and Mac desktops and laptops.
• Configure, test, and install printers, scanners, and network copier/printers.
• Install and configure laptops and PCs using standardized computer images.
• Support users with file share access and permissions-related issues.
• Track, log, and report all service requests accurately.
• Perform security vulnerability patching and remediation.
• Provide conference room/AV support as needed.
• Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
• Carry out additional duties as assigned.

Benefits

• SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed