Help Desk Technician

The Arc of Chemung-Schuyler•City of Elmira, NY

6d•Onsite

About The Position

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills while directly assisting our clients. With a competitive pay range of $19-21.85 per hour, this position offers a rewarding opportunity to make a difference in the lives of others. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, 403 (b) Retirement Planning with Employer Match, Company Paid Life Insurance, and NYS Sick Time. Apply now and be a part of a team that values professionalism and forward thinking in a flexible work environment. Hello, we're The Arc of Chemung-Schuyler We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field. Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you will play a crucial role in providing technical support to our staff. This position involves responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware. Your expertise will be instrumental in resolving network and computer system issues, diagnosing errors, and installing or modifying software. Additionally, you will remotely access hardware and software to address concerns efficiently and effectively.

Requirements

1-2 years of experience in an Information Technology Help Desk role.
Proficiency in diagnosing and resolving technical issues.
Excellent communication skills to assist colleagues effectively.
Ability to adapt to various software and tools efficiently.
A problem-solving mindset.
Attention to detail.
A passion for assisting others with technical problems.

Nice To Haves

Familiarity with Office 365 and SharePoint.

Responsibilities

Responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone.
Train colleagues on troubleshooting methods.
Assist new employees in accessing computer accounts.
Update training manuals for software and hardware.
Resolving network and computer system issues.
Diagnosing errors.
Installing or modifying software.
Remotely access hardware and software to address concerns efficiently and effectively.