Associate Help Desk Technician - Top Secret
About The Position
GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.
Requirements
- Bachelors' Degree in IT or related discipline or a minimum of 4 years of related experience
- Technical support, networking, application support, problem solving.
- CompTIA Security+ required within 6 months of start date
- Active Top Secret with SCI Eligibility
- Excellent verbal and written communication, collaborative and adaptable.
- Must be able to pass a basic English Language assessment test.
- US Citizenship Required: Yes
Responsibilities
- Providing a high level of technical support and service to our onsite and remote customers.
- Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
- Delivering excellent customer service via phone, chat, email, tickets and deskside support.
- Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
- Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
- Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
- Supporting Microsoft Office 365 and Active Directory products.
- Documenting and tracking customer incidents and requests via ticketing management system.
- Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
- Isolating and resolving issues with individual workstations.
- Using advanced skills to set up shared drives, map network drives, install and update software, etc.
Benefits
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
