Help Desk Technician ($6,000) - Hackensack, NJ

Jobs Xchange • Hackensack, NJ

7d • $75,000 - $95,000 • Hybrid

About The Position

Are you a proactive and service-oriented IT professional eager to provide front-line technical support in a fast-paced environment? At Jobs Xchange, you'll have the opportunity to support a respected regional law firm by troubleshooting hardware, software, and mobile devices, supporting video conferences, and maintaining equipment inventory. This role offers a chance to work collaboratively with attorneys and staff, ensuring seamless technology operations within a supportive and innovative environment.

Requirements

• Excellent written and verbal communication skills with strong interpersonal ability.
• Aptitude for learning new tasks and adhering to established procedures.
• Strong documentation skills; ability to work both independently and in a team environment.
• Must be within driving distance of Hackensack, NJ and have reliable transportation.
• Must meet salary requirements of $75,000.00-95,000.00.

Nice To Haves

• Prior experience in a law firm or professional services environment preferred.
• Associates' or Bachelor's degree in Information Systems or related field, or equivalent work experience, preferred.
• Experience with iManage.

Responsibilities

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
• Support video conferencing technologies (Teams, Zoom).
• Maintain and track equipment inventory.
• Document support activities and resolutions in the ticketing system.
• Travel periodically to other firm offices and for office buildouts/expansions.
• Provide occasional shift coverage or extended hours as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree