Help Desk Technician

Abacus Technology • Killeen, TX

1d • Onsite

About The Position

Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This is a full-time position.

Requirements

• 1+ years experience providing help desk support.
• HS diploma or GED.
• Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).
• Experience with Windows desktop OS.
• Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.
• Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
• Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization.
• Must be a US citizen and hold a current Secret clearance.

Nice To Haves

• Experience with a DoD or Army IT environment a plus.

Responsibilities

• Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
• Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
• Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
• Troubleshooting desktop, laptop, printers, and network connectivity problems.
• Set up new desktop users.
• Install, configure, and maintain desktops and printers.
• Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.
• Monitor and resolve assigned issues received through the call-tracking system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED