Help Desk Technician

Albuquerque•Albuquerque, NM

11d•Onsite

About The Position

Help Desk Technicians are flexible, customer-oriented team players with the ability to manage multiple tasks and resolve technical issues. Essential Functions Monitor and maintain asset management system, including tracking loaned equipment and necessary maintenance/repairs Monitor and maintain Helpdesk ticket generation and logging system Perform occasional remote installation and/or removal of software packages from Windows 10 based computers Manage and maintain printers, including entering address books and email addresses as needed Assist users (remote and local) with connecting desktops, laptops & mobile devices (phones and tablets) to wiFi, email, printers, projectors, etc. Update and maintain procedure manual Route incoming phone calls to the appropriate technician Manage the shipment of computers/network hardware and arrange for distribution of equipment to appropriate person upon receipt of equipment Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network

Requirements

Strong written and verbal communication skills
Familiarity with Windows 10 operating system
Ability to learn and support new systems and applications
Ability to lift items weighing 40 lbs
2-3 years of technical or customer support, or similar.
Must pass a pre-employment screen, including but not limited to: drug and alcohol screen, background check, motor vehicle records check and reference check.
Current and valid drivers’ license in the state of permanent residence (must be insurable by Jayne’s automobile insurance carrier in order to drive a Jayne’s vehicle or personal vehicle for company purposes).
Jaynes Corporation requires that all employees be legally authorized to work in the United States. Any person employed by Jaynes must complete the federal Employment Eligibility Verification Form (I-9) and will be entered into the federal E-Verify system.

Nice To Haves

Call center experience supporting technical issues is a plus
Knowledge of mobile device settings a plus (apple / android)

Responsibilities

Monitor and maintain asset management system, including tracking loaned equipment and necessary maintenance/repairs
Monitor and maintain Helpdesk ticket generation and logging system
Perform occasional remote installation and/or removal of software packages from Windows 10 based computers
Manage and maintain printers, including entering address books and email addresses as needed
Assist users (remote and local) with connecting desktops, laptops & mobile devices (phones and tablets) to wiFi, email, printers, projectors, etc.
Update and maintain procedure manual
Route incoming phone calls to the appropriate technician
Manage the shipment of computers/network hardware and arrange for distribution of equipment to appropriate person upon receipt of equipment
Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network