Help Desk Technician-IT514405
ICL•New York, NY
•Onsite
About The Position
The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
Requirements
- Provide exceptional customer service.
- Using Microsoft Windows and Office.
- Performing basic hardware and software installation and troubleshooting
- Collaborating with a team.
- Utilizing strong written and verbal communications
Nice To Haves
- CompTIA A+, Network + or other technical trade certification.
- Prior technical training, education, or course work
Responsibilities
- Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
- Follow established procedures to resolve common IT support requests.
- Provision and prepare IT equipment for staff.
- Maintain IT records, including asset management.
- Perform standard Active Directory management tasks.
- Assist with the development of and adherence to IT policies and procedures.
- Participate in on-call after-hours rotation schedule.
- Work with users to elicit the objectives behind their request and provide great customer service.
- Maintain a clean and well-organized work environment.
- Stay current with technology trends and continuously develop technical skills.
- Work on tasks and projects as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
