Help Desk Technician

SOUTHEASTERN COMP CONSULTANTS INC•Dahlgren, VA

11d•Onsite

About The Position

SCCI is seeking a Help Desk Technician to join our team! In this position you will assist the System Administrators with installing and maintaining network infrastructure components including but not limited to workstations, printers, and telephone system. The Help Desk Technician will work as part of a team as well as independently to troubleshoot complex problems and to determine and implement appropriate solutions with little supervision or assistance. To be successful in this role, you will need to be familiar with current technology standards and ongoing knowledge of technical trends within the industry to make recommendations for change where appropriate. This position is 100% on-site and located in King George, VA.

Requirements

Must be a U.S. Citizen and be able to obtain and maintain an active Secret Security Clearance
High School Diploma
Knowledge of current Office 365 Suite, Intune management, Windows Server technologies, Active Directory and Group Policy administration
Ability to communicate and problem-solve individually as well as in a team environment
Excellent organizational & time-management skills
Strong customer service and communication skills
Basic understanding of networking, including TCP/IP, DNS, and DHCP
Knowledge of Windows 11 Professional baseline configuration processes
Microsoft Endpoint Manager (MEM) and Azure Active Directory (AAD)
Ability to work under stressful conditions and maintain a professional demeanor and rapport with end users at all times
Must be able to lift 50+ lbs on occasion

Nice To Haves

1 to 3 years experience in a system administration position preferred
Microsoft 365 Fundamentals
Any or all of the following certifications: CompTIA A+, Network+, Security+
Associate or Bachelors Degree in Computer Science or relevant field
Knowledgeable with Fortinet firewall devices
Basic PowerShell scripting knowledge
VoIP phone systems
VMware/Hyper-V Virtual Machine administration

Responsibilities

Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software)
Perform IT equipment moves for current employees and new hires
Monitor and report client-level computer system performance
Administer accounts, network rights, and access to systems and equipment
Perform and complete New Hire and Departure Checklist IT Tasks
Baseline reclaimed and new IT systems in accordance with established procedures and guidelines
Be able to enter, update, track and close out all assigned support tickets
Assists with the administration and maintenance of the telephone system, including setup and configuration of phone extensions and telephones, and the telephone database
Assist with Dell warranty part replacements
Track software licenses and physical assets
Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required
IT equipment disposal, as needed
Other duties, as assigned