Help Desk Technician

TEKsystems • Largo, FL

1d • $20 - $25 • Onsite

About The Position

We're looking for a Help Desk Technician to provide software and hardware support, perform systems maintenance and upgrades, and conduct technical implementation reviews. This role involves documenting and reviewing knowledge, identifying process inefficiencies, and proposing improvements. You will also provide infrastructure support for small/local environments, coordinate cross-functional activities, and communicate with customers regarding system outages and maintenance.

Requirements

• Software & hardware support
• Systems maintenance
• Systems upgrades
• Technical implementation reviews with customer and peers
• Knowledge documentation & review
• Identify gaps in process and propose ideas to improve efficiency
• Infrastructure support of small / local environments
• Coordinating cross-functional work activities with peer groups
• Customer communications in regards to systems outages and maintenance activities

Responsibilities

• Software & hardware support
• Systems maintenance
• Systems upgrades
• Technical implementation reviews with customer and peers
• Knowledge documentation & review
• Identify gaps in process and propose ideas to improve efficiency
• Infrastructure support of small / local environments
• Coordinating cross-functional work activities with peer groups
• Customer communications in regards to systems outages and maintenance activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed