Help Desk Technician

gosqueeze.com•Orem, UT

1d•Onsite

About The Position

This role blends IT support (tickets, troubleshooting, onboarding/offboarding) with security-minded IT administration (MFA support, endpoint protection, patching, basic vulnerability remediation, phishing response). You’ll be hands-on, customer-focused, and proactive about preventing issues—not just fixing them. This role is not remote. The technician must work on-site in our Orem, Utah office and be available for morning shifts.

Requirements

Comfortable supporting Windows (basic admin tasks).
Strong troubleshooting skills across common business apps (email, collaboration tools, browsers, VPN).
Security mindset: careful with access, verification, and handling sensitive data.
Clear communication and a customer-service approach.

Nice To Haves

Familiarity with Microsoft 365 or Google Workspace administration.
Experience with MDM tools (Intune, Jamf, etc.) and endpoint security tools (EDR/AV).
Basic understanding of networking (DNS, DHCP, VPN).

Responsibilities

Provide Tier 1–2 support for end users (hardware, software, accounts, connectivity).
Manage ticket queue, document work, and meet response/resolution service level agreements.
Set up and deploy laptops/desktops, peripherals, and standard applications.
Support new hire onboarding and offboarding (accounts, devices, access removal).
Maintain asset inventory and basic IT documentation/knowledge base articles.
Assist with access controls: password resets, MFA enrollment, SSO access, and least-privilege access requests.
Support endpoint protection tools (EDR/AV), device encryption, and workstation hardening basics.
Help coordinate patching and routine updates for endpoints and common applications.
Triage phishing reports and suspicious emails; escalate incidents appropriately.
Support security awareness efforts (reminders, quick guides, phishing simulation coordination).